Complaints Policy
Lizor Care Ltd is committed to delivering high-quality care and welcomes feedback.
How to Make a Complaint
Complaints can be made by:
- Phone
- Written correspondence
What Happens Next
- Complaints are acknowledged promptly
- Investigated fairly and confidentially
- Responded to within a reasonable timeframe
Escalation
If you are dissatisfied with the outcome, you may escalate your complaint to senior management or the relevant regulatory body.